Notifications are messages either relating to a status change of a claim, or a warning that a deadline (‘timeout’) is approaching.  Currently, the system generates multiple notifications when a timeout is approaching (5 days left, only in one phase; 3 days left; 1 day left)

In Release 6, the number of notifications for timeouts will be reduced.  These are the 1-day notifications.  By reducing the number of ‘timeout’ notifications, the number of records in the database should decrease to maintain the performance of the application.

The notifications that will no longer be generated are listed below:

  • Liability decision for claim <applicationID>: 1 day left
  • Stage 2.1 Interim Payment needed for claim <applicationID>: 1 day left
  • Stage 2 Settlement Pack response needed for claim <applicationID>: 1 day left
  • Stage 2 Additional Damages decision needed for claim <applicationID>: 1 day left (RTA only)
  • Stage 2 Settlement Pack counter offer needed for claim <applicationID>: 1 day left

The following timeout notifications will continue to be generated:

  • Liability decision for claim <applicationID>: 5 days left
  • Liability decision for claim <applicationID>: time limit reached
  • Stage 2.1 Interim Payment needed for claim <applicationID>: 3 days left
  • Stage 2.1 Interim Payment needed for claim <applicationID>: time limit reached
  • Stage 2 Settlement Pack response needed for claim <applicationID>: 3 days left
  • Stage 2 Settlement Pack response needed for claim <applicationID>: time limit reached
  • Stage 2 Additional Damages decision needed for claim <applicationID>: 3 days left (RTA only)
  • Stage 2 Additional Damages decision needed for claim <applicationID>: time limit reached (RTA only)
  • Stage 2 Settlement Pack counter offer needed for claim <applicationID>: 3 days left
  • Stage 2 Settlement Pack counter offer needed for claim <applicationID>: time limit reached

All other notifications will remain.

Visit 'Notifications' for more details.

Regards                                                                                               

Tim Wallis                                                           

Chair, Claims Portal Ltd                 

 

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