Release 6 has been deployed.

If you are having any issues accessing the Portal here are some quick links and guidance to assist you.

Have you accepted the User agreement? 

Do you have an up to date log in?

Following the upgrade of the web training site and A2A integration site to Release 6, it is important to ensure you familiarise yourself with the changes. 

A2A Users

Check that your A2A test credentials are working, and

  • familiarise yourself with the changes
  • check that you have an active and enabled Administrator for the live web Portal who will be able to accept the UA on behalf of your organisation
  • log into the web Portal and accept the User Agreement.

Web Users

Check that you can access your existing training account, and;

  • if your login credentials are not working, contact your Training Portal Administrator.
  • familiarise yourself with the changes in the training environment
  • check that you have an active and enabled Administrator for the live Portal who will be able to accept the User Agreement on behalf of your organisation
  • log into the web Portal and accept the User Agreement.

Details on Release 6 changes – quick reference links

A list of the updates provided on the specific changes can be found here:

Deletion of draft claims 

Referral source 

Removal of 1 day notifications

Attachments

CRU validations 

Global offers and funding section 

User agreement 

Update on deletion of claims

We have stated in paragraph 8.8 of the revised User agreement that we will delete User accounts that have been dormant for over a year.  We consider this power is necessary to ensure that we are not storing data for users who are no longer active on the Portal.   We will of course contact Users before taking this step seeking confirmation that they no longer require a Portal account, and will delete User accounts only if the user confirms that it no longer requires an account or does not respond.

This process is not yet active, and further details will be provided shortly.  In the meantime, we would urge Users to ensure that we have up-to-date email addresses for all Administrator Users and that Users have subscribed to our mailing list to receive news and updates.  We would also ask that Users who no longer require a Portal account contact us to let us know.

Any questions?

If you have any questions regarding Release 6 or the User Agreements, please email the Claims Portal Helpdesk at helpdesk@rapidclaimsettlement.org.uk – quoting Release 6 query in the message title.

Regards

Tim Wallis
Chair, Claims Portal Ltd 

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