If your client requires their password reset for A2A, you will need to direct your client to the Claims Portal website Contact Us section - https://www.claimsportal.org.uk/contact-us/ and request that they complete the A2A Password Reset requests (Production/Live environment only) form.

 

If the password reset is for the Test environment, your client will need to complete the Integration/Test Environment for A2A Users and for Software Houses/Providers form.

 

The Help Desk cannot assist users of software providers when their query relates to the software providers application or any errors generated by the A2A service.

 

Kind Regards

 

Phil Dicken

Chair, Claims Portal Ltd

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