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Before you use the Portal
Administrator
After you are Registered
What is my Role as Administrator?
After you are Registered
Claims Portal Onboarding Information
Logging into Live and Training
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Useful information
Administration console
Administration console
Create and manage Claims Portal users
My Settings
My Organisation
Resetting Administrator's password
Branches
Understanding Branches
Profiles
Understanding Profiles
Claimant representative profiles
Compensator profiles
Visibility of Claims
Visibility of claims
Claims Portal User maintenance
User maintenance
Creating users
Search user
Edit users
Updating your own user password
Managing User expiry dates
Enabling and disabling User IDs
Managing the Account
Managing the account
Changes you can make yourself
Forgotten your Administrator Password
Changes you have to request
Expiry Date Notification
Multi-Factor Authentication (MFA) Log-In
Introduction to Multi-Factor Authentication (MFA)
Claimant Representative
NIHL List
Logging in
How to log in
Claims Dashboard / Worklist and Notifications
Worklist Buttons / Icons Explained
Attachments and Notes
Introduction to the process
Introduction to the process
Completing & Sending a Claim
Claim Types
Address entry
Injury and Medical Details (RTA Only)
Key Information to provide when Completing a Claim
Saving, Printing & Sending a Claim
Dealing with the Insurer/Compensator response
Acknowledgement and Acceptance
Dealing with the Insurer/Compensator response
Creating an Interim Settlement Pack
Creating and requesting an Interim Settlement Pack
Interim Settlement Pack response from Insurer/Compensator
Interim Settlement Pack Decisions
Creating a Stage 2 Settlement Pack
Creating a Stage 2 Settlement Pack
Counter offers
Stage 2 Settlement Pack Decisions
Submitting Additional damages
RTA Additional Damages
Additional damages - outcome
Stage 2 Additional damages - outcome
Creating a Court Proceedings Pack Request
Creating a Court Proceedings Pack
Review a Court Proceedings Pack
Review a Court Proceedings Pack
GDPR - Deletion of Claims
Unrepresented Claimant
What are my options as a Unrepresented Claimant
What are my options as a Unrepresented Claimant
Ready to register
Ready to register
Child RTA Claims
Child RTA Claims
Once you are Registered
Once you are Registered
Compensator
Logging in
How to log in
Claims, Dashboard, Worklist & Notifications
Worklist Buttons / Icons Explained
Attachments and Notes
Introduction to the process
Introduction to the process
What happens when a Claimant submits a claim?
Submitting a claim and Notification Date
Responding to a Claim
Receiving a Claim
Acknowledging, Accepting or Rejecting a Claim
Making a Liability Decision
Re-assigning Claims
Responding to Interim Settlement Packs
Responding to an Interim Settlement Pack
Responding to a Stage 2 Settlement Pack Request
Initial Response to a Stage 2 Settlement Pack
Counter offers
Responding to S2SP with additional damages
Responding to RTA Additional Damages
Responding to a Court Proceeding Pack Request
Court Proceedings Pack Response
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News
News and Updates 2026
12/01/26
Scheduled Maintenance
06/01/26
Important Reminder: Claims Portal Best Practise
05/01/26
Simplified User Guide Part 1: Claims Portal User Agreement for Claims Handlers & Team Leaders
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About
About Claims Portal Ltd
Claims Portal User Agreements
Executive Dashboard
Executive Dashboard
Executive Dashboard FAQs and Explanations
Behaviour Committee
Behaviour Committee
Behaviour Committee Reporting
Complaints
Glossary & Acronyms
Audit
Data Retention Policy
Terms of use
Protocols
News
Portal Upgrades
News and Updates 2026
News and Updates 2025
News and Updates 2024
News and Updates 2023
News and Updates 2022
News and Updates 2021
News and updates 2020
News and updates 2019
News and updates 2018
News and Updates 2017
Register for the Portal
Register here
Before you use the Portal
Administrator
After you are Registered
After you are Registered
What is my Role as Administrator?
After you are Registered
Claims Portal Onboarding Information
Claims Portal Onboarding Information
Logging into Live and Training
Managing your account
Useful information
Administration console
Administration console
Administration console
Create and manage Claims Portal users
My Settings
My Organisation
Resetting Administrator's password
Branches
Branches
Understanding Branches
Profiles
Profiles
Understanding Profiles
Claimant representative profiles
Compensator profiles
Visibility of Claims
Visibility of Claims
Visibility of claims
Claims Portal User maintenance
Claims Portal User maintenance
User maintenance
Creating users
Search user
Edit users
Updating your own user password
Managing User expiry dates
Enabling and disabling User IDs
Managing the Account
Managing the Account
Managing the account
Changes you can make yourself
Forgotten your Administrator Password
Changes you have to request
Expiry Date Notification
Multi-Factor Authentication (MFA) Log-In
Multi-Factor Authentication (MFA) Log-In
Introduction to Multi-Factor Authentication (MFA)
Claimant Representative
NIHL List
Logging in
Logging in
How to log in
Claims Dashboard / Worklist and Notifications
Worklist Buttons / Icons Explained
Attachments and Notes
Introduction to the process
Introduction to the process
Introduction to the process
Completing & Sending a Claim
Completing & Sending a Claim
Claim Types
Address entry
Injury and Medical Details (RTA Only)
Key Information to provide when Completing a Claim
Saving, Printing & Sending a Claim
Dealing with the Insurer/Compensator response
Dealing with the Insurer/Compensator response
Acknowledgement and Acceptance
Dealing with the Insurer/Compensator response
Creating an Interim Settlement Pack
Creating an Interim Settlement Pack
Creating and requesting an Interim Settlement Pack
Interim Settlement Pack response from Insurer/Compensator
Interim Settlement Pack response from Insurer/Compensator
Interim Settlement Pack Decisions
Creating a Stage 2 Settlement Pack
Creating a Stage 2 Settlement Pack
Creating a Stage 2 Settlement Pack
Counter offers
Counter offers
Stage 2 Settlement Pack Decisions
Submitting Additional damages
Submitting Additional damages
RTA Additional Damages
Additional damages - outcome
Additional damages - outcome
Stage 2 Additional damages - outcome
Creating a Court Proceedings Pack Request
Creating a Court Proceedings Pack Request
Creating a Court Proceedings Pack
Review a Court Proceedings Pack
Review a Court Proceedings Pack
Review a Court Proceedings Pack
GDPR - Deletion of Claims
Unrepresented Claimant
What are my options as a Unrepresented Claimant
What are my options as a Unrepresented Claimant
What are my options as a Unrepresented Claimant
Ready to register
Ready to register
Ready to register
Child RTA Claims
Child RTA Claims
Child RTA Claims
Once you are Registered
Once you are Registered
Once you are Registered
Compensator
Logging in
Logging in
How to log in
Claims, Dashboard, Worklist & Notifications
Worklist Buttons / Icons Explained
Attachments and Notes
Introduction to the process
Introduction to the process
Introduction to the process
What happens when a Claimant submits a claim?
What happens when a Claimant submits a claim?
Submitting a claim and Notification Date
Responding to a Claim
Responding to a Claim
Receiving a Claim
Acknowledging, Accepting or Rejecting a Claim
Making a Liability Decision
Re-assigning Claims
Responding to Interim Settlement Packs
Responding to Interim Settlement Packs
Responding to an Interim Settlement Pack
Responding to a Stage 2 Settlement Pack Request
Responding to a Stage 2 Settlement Pack Request
Initial Response to a Stage 2 Settlement Pack
Counter offers
Responding to S2SP with additional damages
Responding to S2SP with additional damages
Responding to RTA Additional Damages
Responding to a Court Proceeding Pack Request
Responding to a Court Proceeding Pack Request
Court Proceedings Pack Response
More
Developer
More from us
Log in to portal
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