We are pleased to announce that a new Claims Transfer capability will be available in the Claims Portal from 28th October, 2026.

This enhancement has been designed in response to user feedback and will simplify the claims transfer process by enabling organisations to manage transfers directly within the Claims Portal.

 

What's Changing?

The new functionality will:

  • Allow organisations to initiate and manage claims transfers directly through the Claims Portal’s web Portal.
  • Give users the ability to transfer claims between organisations, either from one Claimant Representative to another Claimant Representative or from one Compensator to another Compensator.
  • Claims can be transferred regardless of volume, with no minimum threshold.
  • Introduce a new Claims Transfer Administrator user role with permissions to manage the process.
  • Provide greater visibility of transfer progress through a dedicated online interface.
  • Enable organisations to review and approve claims transfers before proceeding.
  • Provide email notifications throughout the transfer process.
  • Reduce the number of process steps, making bulk transfers quicker and easier to manage.

 

Further guidance and supporting documentation will be made available ahead of go-live.

If you have any questions regarding this change, please contact the Claims Portal team at ClaimsPortal@mib.org.uk. 

logo-claims