Following our communication last month, this is a reminder that Claims Portal is enhancing multi‑factor authentication (MFA) and security through the introduction of an Authenticator App. This will become the preferred login option for users.

 

The Authenticator App will be available in the Web Portal test environment from Wednesday 20th May, with a planned go-live date of Wednesday 10th June 2026.

 

What’s changing

Users will be able to log in using a third‑party Authenticator App (such as Microsoft Authenticator, Google Authenticator or similar).

Authenticator App MFA will be available to all Web Portal users, and users should select this as their preferred authentication method at login.

Following the introduction of the Authenticator App, we will begin phasing out SMS and email authentication, which are less secure. Further communication on timings will follow.

 

What’s not changing

There is no impact to APIs or system integrations.

 

If you have any questions, please do not hesitate to contact our team.

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