Everything you need to know for the Claims Portal Go Live for Web Users

We let you know on Tuesday that the Claims Portal upgrade will proceed this weekend as planned.  The changes to the Web Portal will go live at 7am on Tuesday 28th May 2024.  

Here is all the information you need to make the transition as smooth as possible. 


Claims Portal availability

In order to migrate from the old platform, we will need to take the Claims Portal offline from 7pm on Friday 24th to 7am on Tuesday 28th May. As this is a weekend and a Bank Holiday, there will be no impact on claims timeouts. 


Logging in for the first time

The homepage address will remain the same:
https://www.rapidclaimsettlement.org.uk/

 
The first time you login, select the “LOGIN TO PORTAL” button on the homepage.  Then click on the link “Forgot your password? Or Login?” from the login page to setup your own password:  


A new page will appear, and the user needs to enter their username and the email associated to their account.  

If you encounter an issue with login, it could be that your MFA details need to be added by your Administrator.   .

Improved security - multi-factor authentication (MFA) 

To improve security, we have introduced multi-factor authentication (MFA). 

If your details haven’t yet been added, your Administrator will need to log in, access the Admin account and follow the MFA validation procedure detailed below: 

  • Click “User” and look up the UserID. Check and update the Personal information. The account must be personal and include First Name and Surname. 
  • Click “Edit”. 
  • Type in the MFA email address (this should be unique within your organisation) in the field and click “Confirm”. 
  • If the email is already in “Verification Pending” status, skip this and the next step; otherwise, you should see that the email is in “Not Verified” status. To start the email verification procedure, click on “Verify MFA email”. 
  • Ensure the email is now in “Verification Pending” status. This means that an email has been delivered to the email address entered aiming to certify the email address. 
  • The user will receive an email containing a unique link that they will need to click on to complete the email verification procedure. The link is valid for 24 hours; if the verification procedure is not completed within this time, the user will still need to click the link to complete the process (a new link will be generated). 
  • The user will need to close all browser windows and click on the link in the email to open the portal's login page. They should then log in with their usual credentials. They will see the confirmation page and need to click on Continue. 

If the Administrator cannot access the Admin section due to an expired password, they should use “Cannot access my Administrators Account” to change the password. Administrators who use the original Admin UserIDs provided by Support must use these UserIDs when they login or when they change their password.  

Each Administrator will need to check their organisation’s list of users and identify those that are generic and do not contain an individual’s forename and surname. The Administrator will need to edit each user where this is the case and add the user’s forename and surname and ensure that every user/userID has a unique email address.   

For organisations where there are multiple accounts, users should ensure that they are in the correct one.  


User Guide 

We have developed a detailed Web Portal Log In User Guide, providing step-by-step guidance on first login procedure, logging into the Portal, and possible error scenarios.


What if I experience any problems? 

Please check if your enquiry can be solved by referring to the User Guide. 
 
However, if you still have a query, our usual support process will be in place to assist you.  

Please contact us using the Web User Contact Us Form, giving as much information as possible. One of our team will then get in touch. 

Regards

Phil Dicken
Claims Portal Ltd, Chair

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