As we enter the final phase of the migration from SOAP to REST, we want to ensure that you have everything in place for a smooth and successful transition.

 

The SOAP API will be decommissioned at the end of June 2026. From this point onward:

• A2A connectivity will be available exclusively via REST
• If you have not completed your development and migration to REST, you will no longer be able to access the Claims Portal via API.

 

Support and Resources Available

Developer Drop-In Calls
Our Developer drop-in sessions run every other Monday and provide an opportunity to:

• Discuss helpdesk enquiries
• Clarify requirements
• Share progress and raise questions

To join a session, please email ClaimsPortal@mib.org.uk and we will send you an invitation.

 

Raising Enquiries During Testing

Please contact the helpdesk using the API “Contact Us” form for Technical Issues.
If you would also like to attend a drop-in call, email ClaimsPortal@mib.org.uk.

Steps to Go Live

To support a smooth migration from SOAP to REST, please ensure you complete the following steps:

1. Register for the Developer Portal
2. Obtain your testing credentials
3. Submit your sign-off pack

• Please note:
• Testing sign-off can take up to 10 business days
• Production credential requests can take up to 5 business days
• These timeframes may be longer during peak periods
4. Complete production REST API form to obtain production credentials

• • Software house users must request their own production credentials (not via the software house).

Once you have successfully migrated to the REST API, you may run SOAP and REST in parallel for up to three weeks (reduced from five weeks based on user feedback).
After this period, your SOAP connection will be disabled.
If you require more than three weeks of dual running, please contact us.

 

We’re Here to Help

We remain fully committed to supporting your successful migration to the REST API.
If you have any questions, require assistance, or need further guidance, please don’t hesitate to contact us.

 

If you choose not to migrate to REST

To continue processing claims via the Claims Portal beyond June 2026 you must use the web interface.

To support this:

• Use our User Guides for Claimant Representatives, Compensators, and Claims Portal Administrator User Guide
• Practise on the Integration environment, viewing both Claimant and Compensator journeys
• Download the Web Portal Log-In User Guide After you are Registered  which provides step-by-step instructions for first-time login, access, and common error scenarios

 

Kind regards,
The Claims Portal Team