We are aware of an issue that happened yesterday that affected web Users attempting to log in to the Claims Portal using the e-mail Multi Factor Authentication (MFA) method.  

The Authenticator App method of MFA was not affected.  The issue was caused by a Microsoft Azure problem and was resolved by Microsoft shortly after midday.  There should be no further problems in this regard.

We apologise for any inconvenience that this may have caused and should you continue to experience any further problems then please contact the Helpdesk at helpdesk@rapidclaimsettlement.org.uk for further assistance.

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