Portal Upgrades – Final Quarter to Migrate: Act Now (June 2026)

We are now in the final quarter of the migration from SOAP to REST, and we want to support you in completing your transition—whether that’s migrating to REST or moving to the web portal.

The SOAP API will be permanently decommissioned at the end of June 2026. From this point onward:

  • A2A connectivity will be available exclusively via the REST API
  • Any organisation that has not completed migration to REST will lose API access to the Claims Portal

 

Support and Resources Available

Developer Drop‑In Calls

Our Developer drop‑in sessions run every other Monday and provide an opportunity to:

  • Discuss helpdesk enquiries
  • Clarify technical or onboarding requirements
  • Share progress, raise risks, and unblock issues

To join a session, please email ClaimsPortal@mib.org.uk and we will send you an invitation.

Raising Enquiries During Testing

For technical issues during development or testing:

  • Please contact the helpdesk using the API “Contact Us” form. Contact Us

 

Steps to Go Live – Act Now to Meet the June Deadline

To support a smooth and timely migration from SOAP to REST, please ensure the following steps are completed as soon as possible:

  1. Register for the Developer Portal
  2. Obtain your testing credentials
  3. Submit your sign-off pack

Please note:

  • Testing sign‑off can take up to 10 business days
  • Production credential requests can take up to 5 business days
  • These timeframes may be longer during peak demand as we approach the deadline

Complete production REST API form to obtain production credentials

If you use a Software house you must request your own production credentials (not via the software house)

 

If You Choose Not to Migrate to REST

If you do not migrate to the REST API, you can continue to process claims after June 2026 by switching to the Claims Portal web interface.

 

Using the Web Portal

Using the web portal allows you to continue submitting and managing claims without API connectivity. To support this transition, we recommend that you:

  • Use our User Guides for
  • Practise in the Integration environment, familiarising yourself with both Claimant and Compensator journeys
  • Download the Web Portal Log‑In User Guide After you are Registered, which includes:
  • Step‑by‑step instructions for first‑time login
  • Access management guidance
  • Common error scenarios and how to resolve them

 

We’re Here to Help

We remain fully committed to supporting your successful migration—whether that is via the REST API or transition to the web portal.

If you have questions, need assistance, or want to discuss your readiness in this final quarter, please don’t hesitate to contact us.

 

Kind regards,
The Claims Portal Team

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